Privacy policy

What we collect

• Account details: name, email address, phone number, role, an optional profile photo, and a password (stored only as a one-way hash). For payroll and mileage: home address and pay details. The office may keep notes about a technician for scheduling.
• Work records: what was installed on which vehicle (VIN, unit and serial numbers), checklists, notes, and the photos taken for them.
• Customer acceptance forms: the site contact's name and their signature, drawn on the phone.
• Inventory, expenses and mileage: equipment counts and photos, expense amounts and receipt photos, odometer readings.
• Location, only when checking in or out: when a technician taps Check in or Check out, the app records the phone's location at that moment to show the visit happened at the site. The app never tracks location in the background or at any other time, and the technician can decline the location permission and still check in.
• Camera: used only when the technician taps Take photo or Scan. Photos are kept only when they are attached to a record; scanning reads the barcode on the phone and keeps only the text it reads.
• The phone: its make and model and the app's version, so a technician can see and sign out the phones signed in to their account.

We don't use advertising, analytics or tracking tools, and we don't collect contacts, messages, browsing history or anything else from the phone.

On the phone

So it works with no signal, the app keeps a copy of the technician's next 7 days of sites (addresses, site contacts, crew, vehicle lists and project documents) and holds what they save until it uploads. It stays in the app's private storage, which other apps can't read. Sites and documents leave the phone once they're no longer in the next 7 days, saved work once it has uploaded, and everything when the app is uninstalled.

Why we use it

• To plan and schedule installs and record the work done.
• To deliver work records, photos and acceptance forms to the customers and partners the work is for.
• To check quality, bill customers, reimburse expenses and pay technicians.

We never sell personal information.

Who sees it

• LoVolt staff, according to their role. Technicians see their own records, pay and the sites they work on.
• Our customers and deployment partners receive the work records, photos and acceptance forms for their own vehicles, as part of the work.
• Service providers that run parts of the tools for us: DigitalOcean (hosting, database and file storage), Google (maps, route distances and time zones from addresses; Google Calendar; email), Intuit QuickBooks (invoicing), Anthropic (reading details out of project emails our office forwards), and the U.S. NHTSA vehicle database (a VIN is sent to look up the vehicle's year, make and model). They process the information only to provide those services.
• Authorities, if the law requires it.

How it's protected

Everything travels over encrypted connections (HTTPS). Files are stored privately and served only to signed-in people allowed to see them. A phone signs in with its own key, which stops working after 30 days unused, when the password changes, or when it's signed out from the website.

How long we keep it

Work records, acceptance forms and the photos for them are kept as long as our customer agreements, warranty obligations and tax law require. Accounts of people who no longer work with LoVolt are deactivated; their records stay with the work they belong to.

Your choices

You can see and correct your account details in your profile, and ask us for a copy of your information or to delete it where we're not required to keep it. Email privacy@lovolt.pro.

Changes

We'll update this page when what we collect changes, and change the date at the top.